The Virtual Agent is currently unavailable. I have the same question. All forum topics Previous Topic Next Topic. One or more of the values entered is not permitted. Sometimes it happens, just we need to be follow the instructions step-by-step. I have never had a problem in the past. The tabs are attached to a release mechanism; pull the tabs up and toward you when facing the front of the unit.

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HP Customer Support – Software and Driver Downloads

BUT not all problems are fixable sometimes. Have a great day! I followed all the cleaning procedures.

Thanks, it is a great way to work around unsupport driver for this printer with window At this point I have been trying for a couple days to reset to no avail.

Operating System – Windows 7, Windows 8, Windows 8. The last coupe times it has been harder and harder to reset.

I just cleaned the white strip under the lid with a damp paper towel lightly sprayed with windex. I quote “This document shows how to clean the scanner glass internal surface of some HP All-in-One products.

I would like to know how may others have this problem.

I unscrewed the lid and removed the glass pane from the underside of the lid. We are unable to determine your warranty sscanning for the product and serial number provided.


HP tech support sucks. I was having the same problem with the scanner, and I cleaned the glass from the inside and the problem continue. If you have a question, please create a new topic by clicking here. The buttons underneath are on a single panel. Product has been exchanged: Product sold without warranty: My machine developed the grinding noise and carried out the glass and mirror cleaning exersise.

HP Officejet All-in-One Printer – Driver Downloads | HP® Customer Support

I have had this for about 4 – 5 years and h; has been a great little machine. It should now work OK. HP support is just useless.

HP need a swift kick up the butt for their attitude one this issue, but seems even the best manufacturers are taking this stance with products, we had an issue with a 1 year old kyocera printer and they told us we should just buy a new one. Now they offer an “exchange at a discount”. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


Just like when a car breaks down is it always a guarentee a car can be fixed? Choose ‘Refresh’ to update the list. Please verify your product is powered on and connected, then try again in a few minutes.

HP Officejet All-in-One Printer User Guides | HP® Customer Support

Thanks Moe – will NOT remove the mirrors good to know – got it! Also when photo copying the copy printing keeps off setting to the left hand as it goes down the page.

Select an operating system and version to see available software for this product. Thank you so much! Tell me HP, what has the user got to lose by fiddling with other scanner parts if it isn’t working and taking it apart voids the warranty anyway?

HP Officejet 6110 All-in-One Printer How to

Follow this checklist to stop these prints: Sometimes it happens, just we need to be follow the instructions step-by-step. Please try again shortly. Any help would be greatly appreciated.